Support
Last Updated: [ 09/08/2026 ]
At Wastraa, we want your shopping experience to be smooth and convenient. Please review the following shipping, return, exchange, and refund guidelines before placing your order.
We currently ship orders to locations within India, subject to service availability.
Orders are generally processed within [1–3 business days] after successful order confirmation. Once your order has been shipped, you will receive the relevant tracking information where available.
Estimated delivery times may vary depending on your location, courier availability, weather conditions, holidays, public events, or other circumstances beyond our control.
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, Wastraa may offer free shipping or promotional shipping offers subject to specific terms.
Once your order has been dispatched, tracking details may be shared with you through your registered email address, phone number, or other available communication method.
Please ensure that your shipping address and contact information are correct when placing an order.
If a package is delayed, damaged, or appears to have been tampered with, please contact our customer support team as soon as possible with your order details.
We currently offer returns on eligible products subject to the conditions below.
To be eligible for a return:
The return request must be made within [7 days] of delivery.
The product must be unused and unworn.
The product must be in its original condition.
Original tags, packaging, and accessories should be intact.
The product must not show signs of washing, alteration, damage, stains, perfume, or other use.
Certain products may be marked as non-returnable or non-exchangeable. Such exclusions will be mentioned on the relevant product page or at checkout.
Eligible products may be exchanged for another size or product, subject to availability and the applicable exchange conditions.
If the requested replacement is unavailable, we may provide another appropriate resolution in accordance with our applicable policy.
For hygiene, customization, or other applicable reasons, certain products may not be eligible for return or exchange.
Sale items, customized products, accessories, or other specially marked products may also have separate return conditions.
Once a returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will generally be processed through the original payment method or another appropriate method, depending on the payment provider and applicable circumstances.
The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
Return shipping arrangements and charges may vary depending on the reason for the return and the applicable Wastraa policy.
If a product is received damaged, defective, incorrect, or incomplete, please contact us promptly with photographs and your order details so that we can review the issue.
Orders may be cancelled before dispatch, subject to our order-processing status. Once an order has been shipped, cancellation may no longer be possible and the applicable return process may apply.
For questions regarding shipping, returns, exchanges, or refunds:
Email: admin@wastraa.in
Phone/WhatsApp: 8005827977
Brand: Wastraa